Material Topics

  • Contribution of the Group to
    60%
    of Sustainable Development Targets

  • 6%
    improvement of performance towards reaching the Sustainable Development Goals and Targets compared to 2018

  • 11
    topics emerged as material for the Sustainable Development of the Group

Material Topics

Communication with Stakeholders

In our Group, in accordance with our values and principles, strategy, activities, the market, neighbouring communities, and the society as a whole, we regularly redefine who our stakeholders are, namely those who are significantly influenced by and/or influence our business activities, aiming at ensuring an effective two-way communication.

Stakeholder Category

Employees

Means of communication/ Participation Methods Communication Frequency
Dialogue, scheduled meetings, events/ speeches, publications. Periodically
Intranet (internal communication network), employee suggestion box. Daily
Satisfaction surveys. Periodically

Customers

Means of communication/ Participation Methods Communication Frequency
Dialogue, scheduled meetings, Q&A, contracts, events, focus groups Daily and periodically

Consumers

Means of communication/ Participation Methods Communication Frequency
Satisfaction surveys, loyalty surveys, special surveys via questionnaires on the degree of acceptability of new products/services, focus-groups. Monthly, Quarterly, Annually and on a case-by-case basis
Customer helpline, dialogue, websites of marketing companies, social media, newsletters, portals, android & IOS apps. Daily

Petrol Station Staff (Owners & Managers)

Means of communication/ Participation Methods Communication Frequency
Satisfaction surveys. Monthly, Quarterly
Training, evaluation of employee performance, dialogue, publications. Weekly, Daily

Suppliers and Partners

Means of communication/ Participation Methods Communication Frequency
Meetings, dialogue, answers to questions, resolving disagreements, participation in procurement tenders, contracts. Whenever appropriate
Supplier registration questionnaire. Periodically

Shareholders, Investors, Capital Markets and Other Capital Providers

Means of communication/ Participation Methods Communication Frequency
Road shows, meetings. Periodically
General meetings, presentation of results, publications (annual, half-yearly and quarterly reports, see  Investor Relations). Annually, Bi-annually, Quarterly

Broader Society (Institutional bodies, NGOs, media etc.)

Means of communication/ Participation Methods Communication Frequency
Dialogue, opinion polls, collaborations (See Corporate Responsibility). Periodically
Dialogue Daily
Dialogue, press publications / statements, see Media Center Daily

Local Society (Bodies, NGOs, media etc. of neighbouring Municipalities)

Means of communication/ Participation Methods Communication Frequency
Public debates, opinion surveys, newsletters, collaborations (See Corporate Responsibility). Periodically
Dialogue, press publications / statements, see Media Center Daily

State & Regulatory Authorities

Means of communication/ Participation Methods Communication Frequency
Meetings, participations, consultations. Periodically

Business Community

Means of communication/ Participation Methods Communication Frequency
Dialogue, public debates, collaborations. Periodically

Scientific/Academic Community

Means of communication/ Participation Methods Communication Frequency
Dialogue, partnerships and collaborations, public debates. Periodically

Material Topics &
Sustainable Development Goals

In addition to regular communication and a clearly defined cooperation framework with each of our stakeholders, we conduct a materiality study, based on the GRI principles concerning Stakeholder Materiality, Comprehensiveness and Participation, with the participation of key representatives of stakeholder groups in focus groups, interviews and online surveys. The implementation phases of the study are described in detail in the Introduction of the form (Methodology, pp. 4-5). The 11 material topics highlighted by our research and study, out of a total of 20 material topics that have been set for the sector, are presented in more detail below. At the same time, they are matched with the Sustainable Development Goals, the integration and implementation of which the Group actively contributes to with targeted actions.

Graphical presentation of the 20 Sustainable Development Topics
(Materiality Map)

11
Material
Topics
Significance
on Economic,
Environmental
& Social Impacts
Influence
on Stakeholders
Economy Society Environment Sustainable
Development
Goals
1 Generating & Distributing Direct Economic Value
more
4.50 3.49
9 Safeguarding Occupational Health, Safety & Weel-being of Employees, Contractors & Third Parties
more
3.76 4.16
6 Ensuring Product Safety, Quality & Seamless Supply Chain
more
3.59 4.09
5 Safeguarding Regulatory Compliance and Business Ethics
more
3.31 4.14
8 Maintaining Employment
more
3.42 3.89
3 Growing Innovation & Digital Transformation
more
3.22 3.74
19 Ensuring Emergency Preparedness and Response
more
2.56 4.24
4 Identifying Financial & Operational Risks & Opportunities from Climate Change
more
2.87 3.80
12 Ensuring Air Quality
more
2.51 4.12
2 Increasing the Product Portfolio Share for RES and Natural Gas
more
3.08 3.46
14 Minimizing Waste & Increasing the Implementation of Circular Economy Practices
more
2.05 4.04

Other Sustainable Development Topics

7. Improving the Sustainable Management
11. Safeguarding human rights at work (e.g. equal opportunities, diversity, eliminating forced labor)
20. Building and maintaining community relations
16. Reducing energy consumption (non-renewable sources) and GHG emissions
10. Providing employees training and development
15. Ensuring sustainable water and wastewater p.72 management
18. Utilizing oil and gas reserves responsibility
17. Protecting and preserving biodiversity
13. Increasing responsible sourcing and efficiency of materials

Our contribution to
Sustainable Development Goals (SDGs)

The Sustainable Development Agenda and its related 17 Sustainable Development Goals (SDGs) and 169 targets were adopted at the 70th Session of the UN General Assembly on 25 September 2015. The SDGs are of global nature and of general application, with a timetable for implementation by 2030. They create implementation commitments for all developed and developing countries, taking into account different national realities, levels of development, national policies and priorities. The 2030 Agenda promotes the integration of all three dimensions of sustainable development – social, environmental and economic – into all sectoral policies while also promoting the interconnection and coherence of the policy and legislative frameworks in connection with the SDGs.

The HELLENIC PETROLEUM Group recognizes the importance of the 2030 Agenda and actively participates in targeted actions for their dissemination and implementation. In 2019, the Group’s actions contributed to all 17 SDGs, focusing on 60% of their targets and registering an improvement of 6% compared to 2018.

Sustainable Development Goals where the actions of the Group on the targets in 2019 registered improvement compared to 2018:

  • 31% increase
  • 12% increase
  • 38% increase
  • 15% increase

 

Sustainable Development Goals where the Group took action on all relevant targets:

The HELLENIC PETROLEUM Group recognizes the importance of developing actions with the aim of contributing to the achievement of the UN Sustainable Development Goals and is committed to dialogue and cooperation with all its social partners for the implementation of the “2030 Agenda”.

Actions for the fulfilment of targets per Sustainable Development Goal (%)